Customer Support Specialist (Farsi)

We're on the hunt for a Customer Support Specialist (Farsi & English) for our client. We need an empathetic, customer-first problem solver — someone who's stayed hands-on in live communication, hasn't lost touch with fast-paced issue troubleshooting, and knows how to handle complex inquiries with genuine care.

article

Main Responsibilities

  • Provide high-quality support to clients and partners across live chat, email, and phone, addressing financial and technical inquiries
  • Investigate user requests, troubleshoot routine blockers, and escalate complex technical issues to the IT department for prompt resolution
  • Prepare, update, and structure step-by-step instructions, guides, and manuals for users and partners
  • Deliver prompt, empathetic, and clear responses to real-time client inquiries
  • Contribute to internal initiatives aimed at improving support workflows and customer experience.

Your Experience & Skills

  • Fluent Farsi and Upper-Intermediate English (B2+) for seamless cross-border communication
  • 1+ years of experience in Customer Support, Service Management, or Sales
  • University degree (preferably in Economics, Finance, or a related field)
  • Basic understanding of financial markets, trading terminology, or fintech products is a strong plus
  • High emotional intelligence, conflict-resolution capabilities, attentiveness to detail, and a strong customer-oriented mindset.

What do we offer

  • Comfortable on-site workspace in Yerevan, Armenia
  • Competitive fixed base salary + attractive KPI
  • Structured shift-based rotation (including night shifts)
  • Clear pathways for career advancement, hands-on training, and an open, collaborative international team.

Apply to this job

0/300